EXCLUSIVE ISSUER OF AMERICAN EXPRESS CARDS

For further details and information on our American Express Cards, please visit any of the more than 700 BDO branches in the Philippines or call our Customer Service Hotlines

  •  American Express Credit Card and Gold Credit Card - call 631-8000
  • American Express Platinum Credit Card, Cathay Pacific Cards and International Dollar Cards - call 81-417

BDO CUSTOMER CONTACT CENTER

If you are a Cardmember with an American Express Credit Card or an American Express Gold Credit Card, the following customer service numbers are available to you 24 hours a day, 7 days a week.

  • Customer Service Hotline - 631-8000
  • Domestic Toll-Free (PLDT) - 1-800-10-631-8000
  • Domestic Toll-Free (Digitel) - 1-800-3-631-8000
  • Outside the Philippines - +800-8-631-8000
  • Global Assist - +632 6878503

AMERICAN EXPRESS CUSTOMER SERVICE HOTLINE

If you are a Cardmember with an American Express Platinum Credit Card, an American Express Cathay Pacific Card or an International Dollar Card, you only need to call one customer service number to reach the following 24/7 services:

      Customer Service 
      The Concierge Service*
      Membership Travel Service**
      Global Assist

  • Customer Service Hotline - 81-417
  • Domestic Toll-Free - 1-800-10-8141700
  • International Toll Free - IAC+800+8+8141700
  • For The Platinum Card®
    • Customer Service Hotline - 840-7800
    • International Toll Free - IAC+800+8+8141700

Click here for the complete listing of IAC numbers.

* Available only for the Platinum Card, the Platinum Credit Card and the Cathay Pacific Elite Credit Card
**Available only for The Platinum Card. The Membership Travel Service office is open from Mondays to Saturdays, 8am to 6pm.

MERCHANTS

If you would like to accept American Express Cards or if you want to find out about the many benefits of accepting our Cards please visit the Merchants page on this website or contact American Express Merchant Services at +632 7026900.